Shipping policy

At Quality Draft Solutions, we are committed to delivering your orders efficiently and at a reasonable cost. Below is a detailed breakdown of how our shipping process works to ensure you have a clear understanding.

1. Shipping Rates

Shipping costs are calculated based on the size, weight, and delivery destination of your order. This allows us to offer transparent pricing, ensuring you only pay for what is necessary.

If your order requires freight shipping (typically for large or heavy items), please note that additional charges may apply if the delivery address is not a commercial location or if special delivery arrangements are required (such as liftgate service or residential access). We will contact you before shipment if any adjustments are needed.

2. Processing Time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed. We will notify you of any significant delays via email.

3. Shipping Methods
We partner with reliable carriers such as FedEx, R&L Transportaion and USPS to ensure your items arrive safely and on time. 

4. Delivery Time Estimates
Delivery times vary depending on your location and the shipping method chosen. Typically, domestic orders are delivered within 3-7 business days after being dispatched.

5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package as it makes its way to you. If you have any issues tracking your order, feel free to reach out to us for assistance.

6. Local Pickup (if applicable)
For local customers, we offer a convenient $20 delivery fee within 20 miles of the warehouse. You are always welcome to also come to the warehouse to pickup your order when it is processed and ready for pickup. You will be notified when your order is ready, and can pick it up during our business hours. Please bring a copy of your order confirmation when you come to collect your items.

7. Shipping Issues
In the rare event that your order is delayed, lost, or damaged during shipping, please contact us immediately at [insert customer service email/phone number]. We will work with you and the carrier to resolve the issue as quickly as possible.

8. Shipping Restrictions
Certain items may be subject to shipping restrictions due to size, weight, or local regulations. If an item in your order cannot be shipped to your location, we will notify you during the checkout process.